booking policy

A valid credit card is required to book and hold all new appointments. It will not be charged until after the appointment. A 50% deposit will be taken for parties of 2 or more or any Keratin treatment.

cancellation policy

Your appointment may be cancelled at least 24 hours in advance. If your appointment is not cancelled within 24 hours, a 50% service fee of the total cost of your service will be charged. If you call to reschedule your appointment to another date/time rather than cancel, then there is no fee.

late policy

We allow a 10 minute grace period for appointments. If you show up more than 10 minutes late, with a client booked after you, we can offer you a dry style (no wash), or we can reschedule your service for another time. Please keep in mind that running late could translate to problems for us with our bookings, especially on weekends, and isn’t fair to our stylists, service providers or clients after you, so please arrive on time. If you wait 15 minutes or more for your appointment, you will receive 10% off your service. We value your time, too!

no show policy

No shows are charged 100% of the service. If you late cancel or no show more than two appointments, you will be required to pay 50% deposit on all future appointments booked, as well as 100% of the service of the appointments no showed on. We know your time is valuable, but we hope you will consider our stylists, service providers and client’s time equally as valuable.

gratuity

Gratuity is appreciated and cash preferred

group bookings

we require a credit card to hold group appointments of 2 or more and 50% deposit will be taken.  For groups of 4 or more (parties, bridal, special event, etc.), please provide us notice of cancellation 14 days prior to appointment. If group reservations are made and cancelled less than 14 days prior to appointment, 50% of reservation value will be charged to the credit card that was provided to FLOW initially to hold the reservation. If anyone from the group is more than 15 minutes late or a no-show on day of appointment, 100% of the service amount will be charged to the credit card provided to FLOW for each late or no show guest.

happiness policy

FLOW has a HAPPINESS policy! We want you to be 100% happy with your service when you are here. If for any reason, you are not, we will fix the issue for you to make sure it is resolved before you walk out the door. Once you leave FLOW, we can not issue any credits or refunds on services.

Product returns/exchanges: We accept returns only on unused products for a full refund, with a receipt and within 30 days of purchase. If the product has been used or even opened, it’s yours. We will not exchange open products either.

children + pets policy

We strive to provide each of you with a relaxing environment and exceptional services. The salon is non-smoking and an environment which is not childproofed. Please do not bring children to your appointment.  However, if you must bring your child with you, they must be of a responsible age and able to sit in the waiting on their own, unattended.  Children WILL NOT be allowed in the service area or to sit in laps or be held during services.  This is for your safety, as well as the safety of our artists and other customers.  If your child is unruly and becomes disruptive to another client’s experience you will be asked to remove them from the salon.

Pets are never allowed in the salon.

gift certificate/card policy

Gratuity not included. Gift certificates/cards are non-transferable, non-refundable, and cannot be exchanged for cash. Can not be used to purchase other gift certificates/cards. Certificates/cards are subject to verification at time of presentation. Will not be accepted if damaged, defaced, or copied. We can not replace lost, stolen or damaged gift certificates/cards. FLOW Blow Dry & Beauty Bar has the right to refuse services or reverse any membership purchase for any reason and return funds to the purchaser.

privacy policy

We appreciate the trust you place in FLOW, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

information we collect

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

• place an order on our website
• return an item or make an exchange
• inquire about our services
• create an account with us
• sign up for our email updates
• enter a contest

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including your credit card issuer.

We also gather information about how visitors navigate through our website by using data gathered with “cookies”.

using information we collect

At FLOW, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

• process and track your order.
• provide the services you request.
• contact you about the status of an order or an appointment.
• send you promotional offers we believe will be of interest to you.
• send you email updates if you specify that you would like to receive them.
• identify your product and service preferences.
• customize our communications to you.
• provide information concerning product recalls or products you have purchased.
• improve our merchandise selection and customer service.

information we share with others and your privacy rights

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.

your choices about communication from us

We offer choices about the types of information you receive from us. If you prefer not to receive email updates from FLOW, you may unsubscribe using the link provided in each email, or you may contact us online or at the address shown below.

cookies

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

• remember what items are in your shopping cart.
• recognize you when you return to our website.
• enable you to use express checkout, if you have created an account at www.flowblowdrybar.com.
• study how our customers navigate through our website and which products they request in site searches.

how we use email

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you book an appointment with us, you will receive an email confirmation. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.

We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email.

links to other sites

Occasionally, we provide links on our Website to other sites we think you will enjoy. These sites operate independently of FLOW  and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data. When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

privacy of children on our website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

policy changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Website. We encourage you to review our privacy policy periodically.